The CSR.
The ubiquitous customer service representative. What a day.
I ended up talking to three different customer service reps today and it just amazes me at the level of courtesy that some of these companies demonstrate.
This morning I found out that Comcast in Georgia was having a promotion on high-speed internet for existing customers, so I called in to see if that same promotion extended to Northern California. Unfortunately, because Comcast doesn't actually do nationwide promotions (technically), they couldn't offer it to me. Still, this lady on the phone was upfront and nice enough to initiate the conversation about the promotion while still telling me that they couldn't do anything for me at their branch, but to check in with the national service number and transfer to my local office.
Following her lead, I called the national toll-free number and get redirected to another CSR. I lead in and start something about hearing about some promotions for existing high-speed internet customers and whether those promotions were available in the area. She says no. We don't offer promotions from existing customers. Then she asks me what cable service I have. I respond by saying that I have digital cable. She then looks in my account to see if she can offer an upgrade or anything and the best she can do is give me the Triple Play if I upgrade to Comcast Home Phone service. Of course, reading other forums, I thought I might be able to get the Triple Play (@33.95/month) without getting the phone service, so I ask. She responds with a very snippy, "Sir, we aren't a promotions company" followed by "and it says you don't even have digital cable" (which I don't, I thought I did, but apparently I only have standard cable). Now, I'm sitting there thinking "WTF?". You're a service provider, which is competing against other service providers. If I wanted to switch services, and said so, I'm sure you've got instructions to give me whatever deal I want just so that you don't lose my business. And this CSR accosts me for a simple consumerist question and mistake? At that point, I basically say thank you and hang up, since I obviously wasn't going to get through to her and get any sort of deal.
Now, I now it's a bit selfish to want a better deal on my cable service, but at $100/month for internet and cable, I'd like to get some sort of discount that everyone else gets. I really want to switch to Verizon FiOS, but they don't offer it here...
Then, later in the day, I had to call Logitech support about my refurb MX Revolution. that couldn't sync and wouldn't work. I ask about my receiver and they don't even ask if I've tried anything to fix it. They just asked what it was, where I got it from, then told me to deal with woot to get an exchange, since they didn't "deal with refurbished items". Of course, I know I've heard of people getting sent exchange items from logitech for broken items before, so I know that some of that is bull. Especially since if it's under 30 days, it should be more of a concern than after 30 days when their end kicks in. I guess they just wanted to shirk responsibility. Anyways, they tell me that they can exchange my receiever dongle, out of courtesy, then as they're trying to get my RMA#, they tell me that they don't have any more in stock and they won't know when they'll get some. Sucks. They tell me that if I want one, to call back later to see if they're in stock, otherwise deal with the seller. Nice cop out.
So I check woot to see if anyone else has a problem with these refurbs and lo and behold, everyone does. Apparently, no one thought to sync the dongles with the mouse, so you can install everything and it won't connect. I'm forced to install SetPoint 4.0, then sync it with this long and awkward reconnect process (hold left click, turn off, then on, right click five times, then let go of the left click). After doing that once, I get a response, but my mouse does this quirky thing where it only goes left and right. I try and try, but it doesn't go up or down. I try it in two different ports, then I unplug my other mouse to see if there's interference, but when I reboot, I get an IRQ conflict. Great (lesson #1 don't install setpoint over another version of setpoint, it sucks). So I go back and reconfigure everything to they way it was before and try it again, this time with the receiver in my PC USB slot. Same thing. Left-right, but no up-down. I'm starting to get frustrated, so I check the mouse in my laptop. It works. Wow. I uninstall setpoint again. Re-plug in the USB dongle into another port. It works...hmm...ok...I install SetPoint. Boom. There it is again. Left, right; but no up or down. SetPoint is screwing up my drivers to the point where I can't use it. I check on the Logitech forums and everyone is complaining about the 4.0 version of the software and most people can't get it to work the way it should. I take their advice and end up uninstalling SetPoint, deleting all instances in my registry, then install SetPoint 3.30. Gold. My new mouse works, I didn't need to return it, and I get to be happy for a day. Gold.
Oh, and I bought new shoes. Almost got a TV, but I backed out of it after thinking some more. And I made $120 in an hour of poker. Gold.